Job Title:Shelter Receptionist

Job Classification:Clerical Support

Department:Shelter

Supervisor:Shelter Manager  

Position Purpose: To provide general clerical support functions to support the operation of the Shelter and other administrative departments.  

Nature of work: The person in this position will coordinate and maintain efficient Shelter front desk operation and perform responsible administrative duties of a complex and confidential nature in support of Shelter activities.  

Functions:  

1.      Answers telephone promptly and cordially and directs calls to appropriate staff

2.      Develops rapport with callers, visitors, and residents

3.      Performs clerical duties as required in support of Shelter functions including but not limited to composing and typing letters, and filing of miscellaneous memos, forms, residency verifications, etc as requested by the Shelter Manager of administrative staff

4.      Identifies residents in census when directing phone calls or letting people in

5.      Identifies all other visitors by appointment

6.      Disperses payee checks as identified in the procedure

7.      Collects and distributes mail as directed

8.      Keeps record of schedules

9.      Coordinates with administrative and Shelter staff for miscellaneous special projects

10.  Carries out policies and procedures of the agency.

11.  Participates in agency-wide projects

12.  Completes miscellaneous reports and projects as directed

13.  Assists with copier/printer/equipment troubleshooting and resolution of problems

14.  Assist in ordering office supplies, maintains sufficient office supplies

15.  Interact with agency donors and completing appropriate paper work

16.  Set-up and breakdown regular meetings as directed

17.  Performs rooms inspections as directed

18.  Maintains records as necessary

19.  Performs other duties as assigned

Essential Behaviors:  

1.      Able to maintain confidentiality and boundaries with residents

2.      Must have excellent public relations and phone skills

3.      Must have competence with basic computer/typing skills, including Word and Excel

4.      Must have spelling, filing and proofreading proficiency  

Education and Experience: Minimum high school diploma Necessary skills: well organized, ability to interpret information, to provide feedback, attention to detail, oral communication, accurate keyboard skills, and must be conscientious and adaptable.  

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